all data are disapper

  • Resolved marchisano88

    (@marchisano88)


    9 years, 3 months ago

    For some reasons i can’t see all reports anymore, all data are disapper. That means i lost evrything? Now the plug in it’s working again but it starts again from 0 data.
    Thank you

    Tracker Error [01-18-17 09:59 pm] 202 Empty or not supported IP address format (IPv6) The information here above is useful to troubleshoot issues with the tracker. Errors are returned when the tracker could not record a page view for some reason, and are indicative of some kind of malfunction. Please include the message here above when sending a support request.
    Tracker Notice [02-02-17 01:35 pm] 310 Bot not tracked The message here above will indicate if a page view was not recorded because it matched at least one of the conditions you configured in your settings (filters, blackslists, etc).

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Jason Crouse

    (@coolmann)

    9 years, 3 months ago

    Hi,

    we usually get this kind of support requests at the beginning of the month. Please keep in mind that by default Slimstat will show metrics for THE CURRENT MONTH. So you might be seeing very little data being today the beginning of the month. You can use the Filter Bar to set a different time range, or use our premium add-on to set different default filters to use.

    Best,
    Jason.

    Thread Starter marchisano88

    (@marchisano88)

    9 years, 1 month ago

    I set as time range from january to april, but i’m still seeing just the last 20 days, i don’t see stats from 18 march why? I’m not using any filter maybe i have to do something with filter to show all stats from when i istalled the plug in until now without loosing nothing? Can you please tell me what do you mean with premium add-on, do you delete stats if i don’t have any premium plan? Can i send to you the website access, or can you help me to buy a plan where i can see all stats not just the last 30days? Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

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