AIB Account Connection – Failed

  • Resolved JWebber74

    (@jwebber74)


    1 week, 6 days ago

    When turning on AIB Account Connection it generated a API key and entered it. But when I go to save my settings it gives an error: Invalid API Key format. It should start with AIB_. It does start with AIB.

    When I click on “Edit” it does nothing. I cannot delete the key and turn it off to bypass this part now.

    A suggestion: the prompt should also indicate which API has an error. Luckily this was the only key that had “AIB”

    *** Update *** After saving the settings and it giving me the error, appearing as if not saved. I Refreshed the page and now it shows Connected.

    • This topic was modified 1 week, 6 days ago by JWebber74.
    • This topic was modified 1 week, 6 days ago by JWebber74.
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  • Plugin Author IniLerm

    (@inilerm)

    1 week, 6 days ago

    Hi JWebber74,

    Thank you so much for reporting this and for the great suggestion regarding the error message! We really appreciate it.

    I’ve just tested the AIB Account Connection on a couple of different testing sites, and the API key generated and connected successfully on my end. It sounds like what you experienced might have been a temporary JavaScript glitch in the browser or a hidden trailing space being caught by the validation. This is why a quick page refresh resolved the issue and correctly synchronized the state to show as “Connected”.

    Regarding the “Edit” button not responding, if you ever need to reset the connection in the future, the best approach is to:

    1. Click the Edit (pencil) icon.

    2. Completely delete the existing API key.

    3. Save the changes to clear the field.

    4. Generate and enter a brand new API key.

    I have taken note of your suggestion to specify exactly which API is throwing the error in the prompt that is a fantastic idea and we will definitely look into adding that clarity in an upcoming update.

    I’m glad to hear it is showing as Connected now! Please let us know if you run into any other issues.

    Best regards

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