Plugin Support
Milos
(@miloss84)
Hi there,
I hear your frustration regarding our automated support flow, and I truly appreciate you sharing your candid feedback with us.
Our AI assistant, Angie, is designed to provide immediate 24/7 troubleshooting steps and guide users through our documentation and solutions without wait times. While direct live support availability varies by active subscription you have.
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.
We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
WordPress.org rules state that commercial products are not supported here.
On myelementor.com I do not have an option to contact a human! It just says to use Angi and I will not do that. Where should I see an option to submit a ticket. I have a pro subscription so I should not have to rely on user group!
On myelementor.com I do not have an option to contact a human!
And that’s not a problem for this site. As the developer explained, they cannot help customers here.
For pro or customer support, please contact the developer on their site. This includes pre-sales information.
As the developer is aware, customers may not be supported on this site.
https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products
