Afterpay Runtime error

  • kristymorton

    (@kristymorton)


    6 years, 7 months ago

    Hi
    On this site when you select the “pay with afterpay” button, after you click it, the site screen goes transparent, then you are returned to the top of the page. There are no errors on screen, but if you inspect the code there is a “woocommerce error”. You are then unable to use Afterpay.

    Looking into the console, there is an error: Unchecked runtime.lastError: The message port closed before a response was received.

    Can you please help?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Afterpay

    (@afterpayit)

    6 years, 7 months ago

    Hi @kristymorton,

    Thanks for your message.

    The team have attempted a test order from the website and observed a 500 Internal Server Error generated by the website. When this occurs, there is generally a corresponding error logged by the web server, which is sometimes accessible from within the WordPress admin.

    In order to conduct further investigation and provide assistance with resolution of this challenge, please submit a support request from the Afterpay Help Centre here:

    A team member will then reach out to you within 1 business day.

    Thank you.

Viewing 1 replies (of 1 total)

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