Hi @yama54000
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org
Kind Regards
Hello,
I send you email this weekend with asked informations.
Waiting for solution.
Thank you.
Hi @yama54000
Please be assured that our support team is dedicated to providing you with the best assistance possible. They are currently investigating the issues you’ve reported and will get back to you with solutions as soon as possible.
Thank you for your patience and understanding.
Kind regards
Hi,
Ok i reply to you by email.
I give you remote access to resolve my problem.
Thx
I have the same problem!
Has there been a solution?
My site: https://www.bridgecare.co.za/
