Support » Plugin: uCare - Support Ticket System & HelpDesk » Admin usernames publicly visible

  • David S

    (@affordablewebsitesdenvercom)



    It seems that as soon as the plugin is activated all your website admin user names, as in website Administrators, are publicly visible right away. Is there any way to change that or have only one Administrator or one user name listed as a Ucare support name? It’s a little bit of a pain to have an admin username publicly visible when you ideally don’t want them to be.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author smartcat

    (@smartcat)

    Hi David,

    Can you explain what you mean by that ? Im not sure I fully understand how/where the admin usernames are visible ?

    thank you

    David S

    (@affordablewebsitesdenvercom)

    Sure. I take a website. I install your great plugin and activate it. Someone signs up for an account to use ucare. They open a support ticket. They see all Administrators listed as potential support team members. I tested this on a demo site and did what I am describing, and could see all Admin users listed as support providers. So..if you were to go to my demo site and created an account, submitted a support ticket, you should be able to see all Admin names clearly listed as support providers to help you with your support ticket.

    Plugin Author smartcat

    (@smartcat)

    Im quite confused because Support Users do not see the admins listed, in any version of the plugin that we have created.

    where exactly do you see this ? please add a screenshot.

    Support users do not see any of the information you’re describing. The only place the plugin shows a list of names, is when support admin creates a ticket, they’re allowed to “create ticket as”, and in that case, only the name not the username is revealed.

    Regards

    Plugin Author smartcat

    (@smartcat)

    I can’t go to your demo site because Im not sure what the link is.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Admin usernames publicly visible’ is closed to new replies.