• Hello,

    Unfortunately, I can no longer access my admin area because I get the following error message: There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Yesterday I removed the plugin that caused the error via FTP.

    In the past I always received an email where I could use a link to go into safe mode.
    I can’t get this anymore.
    Can anyone help me?

    Best regards
    Manuel

    • This topic was modified 3 years, 4 months ago by mspitzer95. Reason: https://gabis-schlager.club/wp-admin/
    • This topic was modified 3 years, 4 months ago by mspitzer95.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator threadi

    (@threadi)

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://wordpress.org/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile. Often it is a plugin. You can delete the directory of the guilty plugin via FTP. After that you should be able to access it again.

    Thread Starter mspitzer95

    (@mspitzer95)

    `Hello,

    Thank you for your answer, I know the mistake, but what do I have to do?
    If I disable the plugin the site doesn’t work.
    When I run it I can’t get into the admin panel.

    Is there a way to roll back to an older version?

    I deactivated this plugin because otherwise the page is generally not displayed:

    The plugin wordpress-seo/wp-seo.php has been deactivated due to an error: Plugin file does not exist.

    I can’t get to the admin area with this plugin:
    WordPress.com editing toolkit
    An error of type E_ERROR was caused in line 126 of the file /var/www/vhosts/gabis-schlager.club/httpdocs/wp-content/plugins/full-site-editing/help-center/class-help-center. php. Error message: Uncaught Error: Call to undefined function A8C\FSE\wpcom_get_site_purchases() in /var/www/vhosts/gabis-schlager.club/httpdocs/wp-content/plugins/full-site-editing/help-center/class -help-center.php:126 Stack trace: #0 /var/www/vhosts/gabis-schlager.club/httpdocs/wp-content/plugins/full-site-editing/help-center/class-help-center. php(113): A8C\FSE\Help_Center->get_current_site() #1 /var/www/vhosts/gabis-schlager.club/httpdocs/wp-content/plugins/full-site-editing/help-center/class- help-center.php(240): A8C\FSE\Help_Center->enqueue_script() #2 /var/www/vhosts/gabis-schlager.club/httpdocs/wp-includes/class-wp-hook.php(308) : A8C\FSE\Help_Center->enqueue_wp_admin_scripts() #3 /var/www/vhosts/gabis-schlager.club/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() # 4 /var/www/vhosts/gabis-schlager.club/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /var/www/vhosts/gabis-schlager.club/httpdocs/ wp-admin/admin-header.php(118): do_action() #6 /var/www/ vhosts/gabis-schlager.club/httpdocs/wp-
    I can’t find another version anywhere.

    Please help.

    Best regards
    Manuel

    Moderator threadi

    (@threadi)

    The mentioned error message comes from the plugin “full-site-editing”. If you deactivate only this plugin, the error should no longer occur. By the way, there are also several posts about this in their support forum: https://wordpress.org/support/plugin/full-site-editing/

    Thread Starter mspitzer95

    (@mspitzer95)

    Yes, but if I deactivate it, no more posts will be displayed. It can’t be like that.

    Moderator threadi

    (@threadi)

    Apparently you are using a function of this plugin to output the posts. You have 2 options:

    a) Disable the plugin as already written. After that, you probably have to output the posts in your page in a different way. Find a suitable replacement plugin or use what WordPress already provides.
    b) Contact the support forum of the plugin and wait for a correction from its developer.

Viewing 5 replies - 1 through 5 (of 5 total)

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