Viewing 4 replies - 1 through 4 (of 4 total)
  • lisa

    (@contentiskey)

    -are there any unusual files that you can see via FTP?
    -any unusual tables in database?
    -is the wp-config showing the correct database credentials?
    -any must use plugins that influence your login process
    -do you have a backup of database and files to use in case a restore is needed
    -are you using any security plugins
    -have you checked in with your webhosting vendor to see if they have any insights

    Thread Starter michael walker

    (@michael-walker)

    Thanks Lisa. A quick answer to your questions – then some surprising news…

    -are there any unusual files that you can see via FTP?

    No – nothing obvious

    -any unusual tables in database?

    No, but see below

    -is the wp-config showing the correct database credentials?

    Yes
    -any must use plugins that influence your login process

    No

    -do you have a backup of database and files to use in case a restore is needed

    I have a back up which is about one month old. I haven’t tried a restore yet.

    -are you using any security plugins

    Well…see below

    -have you checked in with your webhosting vendor to see if they have any insights

    Not yet. They are pretty useless but I intend to ask them if all else fails.

    Now…I said earlier that there is one other user who can log-in. I promoted this user to ‘admin’ in the DB. If I then login as this other user, I get an email that says that a user with admin rights has logged in. This is generated by the Wordfence plug-in. Now here’s the weird bit: When I look with FTP at this site, there is no wordfence plug-in installed. Not only that, but there are no wordfence tables showing in the database either. Now totally baffled…

    lisa

    (@contentiskey)

    -maybe webhost can find something in your file structure that is not immediately evident
    -carefully look in folders in file manager area for any unusual files installed
    -look in the file structure from your 1 month old backup to see if there are differences compared to file structure today (do not restore yet)
    -be sure there is no additional database installed
    -is your FTP display showing everything in your webhosting account

    Thread Starter michael walker

    (@michael-walker)

    Jeez! I have now discovered that my host has relocated the database (whilst leaving the old one in-situ). Apparently, all customers (except me, by the looks of things!) were notified by email. Now that I know this, I think I can probably sort things out – but thank you so much for your help and advice – much appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Admin log-in not working.’ is closed to new replies.