Admin – IP Address

  • Resolved adminhmc

    (@adminhmc)


    7 years, 5 months ago

    The IP address associated with my account is a Server IP: 77.104.152.113. Whereas, my Site Hosted IP address is: 77.104.152.92. Shouldn’t my account point to the Hosted IP?

Viewing 3 replies - 1 through 3 (of 3 total)
  • SergeM

    (@serge00)

    7 years, 5 months ago

    Hello.

    Thank you for your request.

    If you’re using the CleanTalk Hosting Package then you should add the IP address of your website. The CleanTalk plugin will send requests from your website, so our servers will know that this IP is under your Hosting License.

    Your CleanTalk Hosting Dashboard is here:
    https://cleantalk.org/my/?cp_mode=hosting-antispam

    Additionally, please, copy-paste your question about CleanTalk services here in our private Ticket System:
    https://cleantalk.org/my/support/open

    It is not recommended to post your IPs and e-mails publicly.

    Best regards.

    SergeM

    (@serge00)

    7 years, 5 months ago

    We will proceed with troubleshooting in the private ticket #9486.

    Please, read our reply there:
    https://cleantalk.org/my/support

    Thank you.

    Thread Starter adminhmc

    (@adminhmc)

    7 years, 5 months ago

    I am unable to log in to my CleanTalk dashboard as I do not have my password, and the email on my account (admin@test.hanovermc.com) is invalid, so I will not receive an email at that address.

Viewing 3 replies - 1 through 3 (of 3 total)

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