Admin does not permit scrolling

  • Resolved Frank Gomez

    (@frank6tg)


    3 months, 1 week ago

    In the slideshow editor it should allow scrolling to see things further down the page. It is impossible. I had to zoom way out to see anything past “the fold”

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    3 months, 1 week ago

    Hi @frank6tg. Thanks for using MetaSlider. We’ll be happy to help. Sorry, I don’t understand this request fully. It’s 100% normal in MetaSlider to scroll down the page.

    Could you share a screenshot of what you’re seeing, please?

    Thread Starter Frank Gomez

    (@frank6tg)

    3 months, 1 week ago

    Hi Steve,

    Please see this video: https://screenrec.com/share/hYpcQkydJm

    Plugin Author Steve Burge

    (@stevejburge)

    3 months ago

    Thanks @frank6tg. That’s definitely not normal behavior. Normally if something like this happens the issue is a rogue cache or optimization plugin. And the first thing shown in your source code at the 19 second mark is some significant output from Object Cache Pro. Can you try disabling that and other cache / optimization plugins?

    Thread Starter Frank Gomez

    (@frank6tg)

    3 months ago

    Thanks, I tried removing: Object Cache Pro, Perfmatters and disabling the Nexcess Page Caching (all of them at once). The issue persists.

    Thread Starter Frank Gomez

    (@frank6tg)

    3 months ago

    PS Tested in Brave Browser and Chrome, Issue persists.

    Plugin Author Steve Burge

    (@stevejburge)

    3 months ago

    @frank6tg The next step is our trouble-shooting guide. Work through those steps: https://www.metaslider.com/docs/troubleshooting/

    1. Does it help to try a different slideshow?
    2. Does it help to try a different browser?
    3. Does it help to try No Conflict Mode, etc?
    Thread Starter Frank Gomez

    (@frank6tg)

    3 months ago

    1. Does it help to try a different slideshow? no
    2. Does it help to try a different browser? no
    3. Does it help to try No Conflict Mode, etc? no

    What did help, was deactivating all plugins and turning them back on one by one WHILE metaslider was open refreshing metaslider every time I activated a plugin.

    I’ve seen stuff like this before but not in a while.. Thanks for being patient

    Plugin Author Steve Burge

    (@stevejburge)

    3 months ago

    Thanks @frank6tg. That’s good to hear. If you appreciate the plugin and support, please leave a positive review to help keep the plugin going: https://wordpress.org/support/plugin/ml-slider/reviews/

Viewing 8 replies - 1 through 8 (of 8 total)

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