Admin dashboard Critical error

  • Resolved pepi196

    (@pepi196)


    2 years, 9 months ago

    Hello, I was working on this website artshadows.ro, and I activated a plugin called matomo for Google Pixel implementation that crashed my admin dashboard (There was a critical error on this website. pops up when i try to acces). The owner of the site hired someone in the past to create the website and the owner does not know the cPanael credential so I could go on and deactivate the plugins manually and neither the email on which the WordPress was created to give me the link that gives the possibility to deactivate the plugin in debug mode… All i have is the account that i was working on the website and a back-up in my pc with the full website from before the instalation of the plugin. Is there any chance to enter a debug mode on the acount i was workin on without accesing the dashboard or find something in this backup to let me deactivate the plugin somehow or find the email used in the creation of the website? I really dont know what to do in this situation.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Michael v.d. Berg

    (@michaelvdberg)

    2 years, 9 months ago

    The easiest way is to access the website with FTP (File Transport Protocol). I do not know if you have access to the FTP credentials? But with software, such as FileZilla, you can access the website and change the wp-config.php file with the debug mode. Or you can (temporary) deactive the plug-in in the /wp-content/plugins/ in the webserver to change the plug-in folder name (for instance from plugin-1 to plugin-1-deactive).

    A second way is to look at the back-up on your harddrive (assuming this is a full website back-up). If you go to the wp-config.php file, you can find the credentials of the database (MySQL) (database name, database password). If you know the database url to access phpMyAdmin for instance, then you could create a new admin user. Hopefully you can use this way to work around the issue and deactive the plug-in in the dashboard. For instance by changing a table name in the database. Please note that you should take a full back-up of the website/database before you do this step.

    If this is not possible, than the only solution is the find the cPanel credentials or contacting the webhosting company with an email or domainname verification.

    Thread Starter pepi196

    (@pepi196)

    2 years, 9 months ago

    I found the account and password in the wp-config and resolved the issue. Thank you so much for the time and knowledge, you saved me! 😀

Viewing 2 replies - 1 through 2 (of 2 total)

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