• Resolved WebDi

    (@webdi)


    Hey, I hope someone can help me here.
    I created a simple wordpress site for a non-techy client. She went into the admin area and saw that there was an upgrade available. She clicked to do the automatic upgrade and the admin area broke. That is, much of the admin area is blank. We can’t edit pages, posts….
    However, the blog on the front end looks and behaves fine. It seems to me that perhaps some of the admin files did not get re-written properly.

    Has anyone run into this problem?

    Any idea where/how I begin to fix this?

    Since this happened recently (last two weeks) I assume she upgraded to 3.1.2 but I don’t know that for sure.

    Any help would be greatly appreciated.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    πŸ³οΈβ€πŸŒˆ Advisor and Activist

    Manual update: http://codex.wordpress.org/Updating_WordPress#Manual_Update

    It’s really as simple as copying the files up to the server πŸ™‚

    The other thing to keep in mind is it may be a plugin, so you may need to disable plugins by renaming the folder from plugisn to plugins-old

    Thread Starter WebDi

    (@webdi)

    I was able to disable the only active plugin in the admin area. I uploaded the wp-admin directory as it looked like some of it was missing, but I still can’t edit/see the pages or posts from the admin area. Are there other files which I should upload and over-write what’s there?

    esmi

    (@esmi)

    Try:
    – switching to the Twenty Ten theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – re-running the upgrade manually using wp-admin/upgrade.php.

    Thread Starter WebDi

    (@webdi)

    This is my progress on this:
    – switching to the Twenty Ten theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.
    (I was able to do this in the admin area; some of the admin area is functional and some is not)

    – resetting the plugins folder by FTP or phpMyAdmin.
    (I disabled the one active plugin)

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.
    (I was able to upload wp-admin and wp-includes directories, but my ftp client gave me errors when I tried to upload wp-activate.php. wp-app.php….. and said “wp-activate.php: Not a reagular file”)

    – re-running the upgrade manually using wp-admin/upgrade.php.
    (I got this message “No Upgrade Required
    Your WordPress database is already up-to-date!”)

    I still cannot access the pages or posts, but I can access the settings, themes….

    esmi

    (@esmi)

    1. Try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    2. Re-download a fresh copy of WordPress, You should be able to ftp those files.

    Thread Starter WebDi

    (@webdi)

    Thanks for your help with this!

    1. I did this and don’t see any improvement.
    2. I am working with a fresh download as of about a half hour ago. when I look via ftp (using ipswitch ws_ftp) I see three directories wordpress-content, wp-admin and wp-includes and I’m wondering why the difference in prefixes between wordpress and wp? Then I see index.php, license.txt…. but these do not have a php icon beside them, they have a link icon beside them and these are the ones that I can’t seem to over-write.

    esmi

    (@esmi)

    There is no such folder as wordpress-content in WordPress – only wp-content.

    Thread Starter WebDi

    (@webdi)

    This is hosted with aplus.net and I believe that is what their auto install tool named it.

    If you look at the header’s url, for example, you can see that the directory is called wordpress-content.

    http://cindystillwell.com/matingforlife/wordpress-content/uploads/headway/header-uploads/header.jpg

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    πŸ³οΈβ€πŸŒˆ Advisor and Activist

    Well now. That may be part of the problem right there, and you’re going to have to turn to your host for help, since the folder is wp-content in a normal install, and if aplus changed it, we’re out of our depth.

    Thread Starter WebDi

    (@webdi)

    Well it turns out that aplus.net has some convoluted file storage system and we (nor the auto update) have access to all of the files. I contacted their support and they were able to fix it. Apparently no wordpress site hosted by aplus can be upgraded using the auto update tool. Boy, it would have been nice to know this ahead of time.

    Thanks for all of your help.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    πŸ³οΈβ€πŸŒˆ Advisor and Activist

    *ugh* Seriously that is … *gah* I would be looking for a new host!

    Thread Starter WebDi

    (@webdi)

    Ha! Well, it’s not really up to me. I need an advil though after banging my head for a couple of hours!

Viewing 12 replies - 1 through 12 (of 12 total)

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