Admin Access Gone

  • checdirectors

    (@checdirectors)


    1 year, 6 months ago

    I have recently become the director of an organization and inherited the website. I am a complete noob, so you will need to explain how to fix this in the simplest fashion.

    Previously when I would log in, I would see the black admin bar and be able to access the admin side of the website. Now, all of us that previously had this admin access just see the normal website, functioning normally, but we can’t add new users or update anything. We basically function as users, not admins. I don’t know how to even begin to fix this, so any help would be very much appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    1 year, 6 months ago

    It sounds like your account may have lost admin privileges for some reason.

    If you are not using Multisite, access your database via phpMyAdmin (most hosting providers offer this in your hosting account’s control panel), go to the wp_users table and find the row for your user_login. Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id. Set the value of this row to:

    a:1:{s:13:"administrator";b:1;}

    Thread Starter checdirectors

    (@checdirectors)

    1 year, 6 months ago

    Thanks for the response. I basically don’t understand anything you said, so I’ll ask some clarifying questions.

    1. Every account that previously had admin access has lost it. Do you know what would cause all users with admin access to lose access?
    2. I don’t think anyone uses multisite as none of us have any other website. phpMyAdmin: how would I find access to this? (total website noob)
    3. I don’t even know who my hosting provider is.
    Moderator James Huff

    (@macmanx)

    1 year, 6 months ago

    1. A variety of things could have caused that, from a bad plugin, to malware, to one admin deciding to demote everyone.
    2. You’ll find phpMyAdmin in your hosting account’s control panel.
    3. Your hosting provider is whomever you pay monthly or yearly to host your site.
Viewing 3 replies - 1 through 3 (of 3 total)

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