Plugin Support
Elena
(@elenathemehigh)
Upon checking your site, we noticed that you are using the WooCommerce Block Checkout, and you might have made changes in the Classic Checkout Fields tab in the backend.
Just to clarify:
If you’re using the Classic Checkout, please ensure the checkout page is set up using the [woocommerce_checkout] shortcode. This will allow our plugin’s fields to display correctly.
If you’re using the Block Checkout, you’ll need to configure your fields under the Block Checkout Fields tab instead, as Classic and Block checkouts are handled separately and don’t share the same settings.
Could you kindly check this on your end?
Have a great day!
Hello… I am using the shortcode for WooCommerce checkout and the Classic with Additional Fields with your plugin. But the fields aren’t showing.
Plugin Support
Elena
(@elenathemehigh)
Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.
Thank you!
Thank you, I’ve submitted a ticket.
This is resolved. Thanks for your help.
Plugin Support
Elena
(@elenathemehigh)
Hi,
Glad to hear it’s resolved. Feel free to reach out if you need any further assistance.
Thank you!
I have the same issue. Productpage:
https://spa-juwel.de/produkt/lomi-lomi-nui/
Checkoutpage:
https://spa-juwel.de/kasse/
But no custom fields or changed standart fields are shown.
I use the divi Theme
Ah sorry, i didn’t save the block checkout fields. Not the fields are shown up.
Plugin Support
Elena
(@elenathemehigh)
We believe that you were able to figure it out and the fields are now showing correctly!
If you need any further assistance or have more questions as you continue configuring your checkout, feel free to reach out. We’re here to help.
Have a great day!
