This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.
If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.
Thank you
I have tried that fix. It doesn’t seem to work.
Also, on the home page says [metaslider id=30]
on aciontario.com
Please help.
Mark
If that’s all it says, then MetaSlider is entirely managing your page’s content.
You can reach their support at https://wordpress.org/support/plugin/ml-slider/
It’s just at the top of the page.
The rest of the content is there, and the slideshow isn’t working.
Please advise.
Mark
I recommend asking at https://wordpress.org/support/plugin/ml-slider/ so the plugin’s developers and support community can help you with this.
Thanks James
It may have happened because I did as you suggested, I disabled all the plugins. But now I can’t access the editing of the site.
This page isn’t workingaciontario.com is currently unable to handle this request.
Thanks again, James.
But now, since disabling the add ons, the site is now not able to be modified, I can’t do anything to the site anymore.
Please help.
Thank
Mark
Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Hi James
I thank you for your help. I did try that but it didn’t help at all. I can’t edit the site.
Please help.
Thanks
Mark
Ok, let’s try both things:
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Are you able to at least access your Dashboard after doing both?
HI James
So I did go thru the ftp. renamed it, as advised.
Then I tried to login to the wordpress site, and I got 404: Page Not Found
Looks like nothing was found on this url. Double-check that the url is correct or try the search form below to find what you were looking for.
I did try from there to navigate to edit another page but it didn’t work.
Thanks again.
Mark
Did you rename the theme’s directory, like /wp-content/themes/example/ to /wp-content/themes/example-broken/ or did you rename something else?
Hi
The page you referred me to said to change the plug in directory, like this, Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
And I did that. It didn’t say anything about themes’ directory?
Shall I do that, then?
Thanks
The theme’s one is the second step above.
right, yes, I did that, but changed it by simply by changing the name. Just added a 1 to the theme directory’s name.
Tx
. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
