• Resolved missustypea

    (@missustypea)


    I have checked the boxes to allow for comments, likes and share on my big and double checked they are allowed on individual pages. But the sections still aren’t showing up on the actual live pages.

    Any suggestions??

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • I could see that you got “Endurance Page Cache” in use. Try purge/clear all the caches related to the site and it will generate fresh page.

    Thread Starter missustypea

    (@missustypea)

    Ah great idea. Thanks! Where do I find that?

    Is it not something you installed yourself? Anyway, web hosting providers do have this kind of caching plugin installed automatically. You should be able to look for the info via your hosting providers documentation page, along with how to clear/purge the cache.

    Thread Starter missustypea

    (@missustypea)

    I don’t think I installed anything myself for caching….perhaps I should? I have WordPress on Bluehost. I poked around to various settings and didn’t see anything. Is there a specific place to find it?

    I looked at this website and didn’t see any of these things installed: https://www.hostinger.com/tutorials/wordpress/how-to-clear-wordpress-cache#gref

    I don’t think I installed anything myself for caching….perhaps I should?

    Yes, caching is good for site loading speed especially sites hosting on shared host environment. But in this case you don’t have to worry about it because your hosting provider has it installed for you already.

    I have WordPress on Bluehost. I poked around to various settings and didn’t see anything. Is there a specific place to find it?

    It’s best to contact BH support, they’d be able to direct you to it. This kind of plugin usually is installed in a folder called /mu-plugins. MU is must use, it forces user to use it. I could be wrong but there might be an option in admin page for user to clear cache. The last resort is to login to the server via cPanel and navigate to that folder then rename the plugin files.

    Thread Starter missustypea

    (@missustypea)

    Update, I got sharing and like buttons with jetpack…I don’t have comments still. I guess I’m wondering if I need a plug in for that?

    I’ll try to look into contacting BH

    That’s good news! When we see changes made appear in front end, this means it’s not caching issue. So it’s not necessary to contact your hosting to help with the cache.

    What causes comment section to not appear might be something simple as WP comment setting and/or theme setting.

    Since you are using Genesis Theme, I suppose this info is useful
    https://onehappystudio.com/troubleshooting-comments-field-not-displaying/

    Keep in mind that this forum is for themes hosted at wordpress.org only. So anything regards to commercial themes, it’s better to get help with that particular theme’s support. But in case the issue turned out not theme related, please feel free to use this forum.

    Thread Starter missustypea

    (@missustypea)

    Yes that was it! Thanks!!!

Viewing 8 replies - 1 through 8 (of 8 total)

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