• Resolved okilic

    (@okilic)


    Hello everyone,

    since I already created smaller Woocommerce shops, I now have a bigger shop project, where I have a big issue which I cant fix after days of research and trying.

    The “Add to cart” button on the product pages dont work. By clicking it the browser loads for a short period but nothing happens.

    Its weird because if I click “Add to cart” on the home page though a product widget, it works.

    The shop is hostet by a rented server (plesk), which is new for me. But: On the plesk back end is an install guide to easily one-click install wordpress.

    My project is to create a woocommerce online store for an sports label based in Berlin. I already migrated all the shop contents via migration service.

    WordPress: 5.4.1
    Woocommerce: 4.1.1
    PHP: 7.2.31
    Theme: Flatsome

    WHAT I ALREADY HAVE DONE:
    – Installed the health care plugin and deactivated everything (plugins & theme); problem was still there
    – tried different php versions
    – searched google for any tips, nothing

    Thanks for every answeres which could help!

    Best regards
    Ozan

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter okilic

    (@okilic)

    
    ### wp-core ###
    
    version: 5.4.1
    site_language: de_DE
    user_language: de_DE
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 492
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com
    wordpress_size: loading...
    uploads_path: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com/wp-content/uploads
    uploads_size: loading...
    themes_path: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com/wp-content/themes
    themes_size: loading...
    plugins_path: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com/wp-content/plugins
    plugins_size: loading...
    database_size: loading...
    total_size: loading...
    
    ### wp-active-theme ###
    
    name: iskay_childtheme (iskay_childtheme)
    version: 3.0
    author: UX Themes
    author_website: (undefined)
    parent_theme: Flatsome (flatsome)
    theme_features: post-thumbnails, woocommerce, title-tag, automatic-feed-links, customize-selective-refresh-widgets, sensei, html5, menus, post-formats, wc-product-gallery-lightbox, widgets
    theme_path: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com/wp-content/themes/iskay_childtheme
    
    ### wp-parent-theme ###
    
    name: Flatsome (flatsome)
    version: 3.11.3
    author: UX-Themes
    author_website: http://www.uxthemes.com/
    theme_path: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com/wp-content/themes/flatsome
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty: version: 1.3, author: WordPress-Team
    
    ### wp-mu-plugins (1) ###
    
    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.1
    
    ### wp-plugins-active (11) ###
    
    Classic Editor: version: 1.5, author: WordPress Contributors
    Contact Form 7: version: 5.1.9, author: Takayuki Miyoshi
    Customizer Export/Import: version: 0.9.1, author: The Beaver Builder Team
    Health Check & Troubleshooting: version: 1.4.4, author: The WordPress.org community
    Max Mega Menu: version: 2.7.7, author: megamenu.com (latest version: 2.8)
    Perfect WooCommerce Brands: version: 1.8.3, author: QuadLayers
    Really Simple SSL: version: 3.3.3, author: Rogier Lankhorst, Mark Wolters
    UpdraftPlus - Backup/Restore: version: 1.16.25, author: UpdraftPlus.Com, DavidAnderson
    WooCommerce: version: 4.1.1, author: Automattic
    WooSidebars: version: 1.4.5, author: WooCommerce
    YITH WooCommerce Wishlist: version: 3.0.10, author: YITH
    
    ### wp-plugins-inactive (4) ###
    
    Akismet Anti-Spam: version: 4.1.5, author: Automattic
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg
    Nextend Social Login: version: 3.0.24, author: Nextendweb
    YITH Infinite Scrolling: version: 1.2.0, author: YITH
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1650
    imagemagick_version: ImageMagick 6.7.2-7 2017-03-22 Q16 http://www.imagemagick.org
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 2 GB
    	imagick::RESOURCETYPE_DISK: -1
    	imagick::RESOURCETYPE_FILE: 6144
    	imagick::RESOURCETYPE_MAP: 16 GB
    	imagick::RESOURCETYPE_MEMORY: 8 GB
    	imagick::RESOURCETYPE_THREAD: not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 8.70
    
    ### wp-server ###
    
    server_architecture: Linux 2.6.32-754.15.3.el6.x86_64 x86_64
    httpd_software: nginx/1.16.1
    php_version: 7.2.31 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 180
    memory_limit: 2G
    max_input_time: 120
    upload_max_size: 50M
    php_post_max_size: 128M
    curl_version: 7.19.7 NSS/3.27.1
    suhosin: false
    imagick_availability: true
    server-headers: 
    	server: nginx
    	date: Tue, 02 Jun 2020 12:07:20 GMT
    	content-type: text/html; charset=UTF-8
    	x-powered-by: Array
    	expires: Wed, 11 Jan 1984 05:00:00 GMT
    	cache-control: no-transform, no-cache, no-store, must-revalidate
    	link: Array
    	x-cache-status: BYPASS
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.6.48
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com/wp-content
    WP_PLUGIN_DIR: /var/www/vhosts/s18358848.onlinehome-server.info/new.iskay.com/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 2G
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    

    Hi @okilic – Are you still seeing this issue? I just tried to replicate on this page: https://shop.iskay.com/produkt/mund-nasen-maske-baumwolle/
    I was unable to see the same issue.

    – Joey

    Thread Starter okilic

    (@okilic)

    Hi @jricketts4 thanks for checking. I solved it today. The problem was the low amount of available memory on the rented server. Works now 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘“Add to cart” button (problem)’ is closed to new replies.