Add Shipping Method = undefined

  • Resolved HikingGeek

    (@hikinggeek)


    6 years ago

    If a customer tries to purchase only items that don’t use printify for shipping (stickers for example), they get the “No shipping options were found for [your address]” error message.

    If I go into woocommerce > settings > shipping > shipping zones
    then select a shipping zone, there are no methods listed.
    If I click on ‘add shipping method’ the dropdown just says ‘undefined’ underneath it. There is nothing to select. I would expect to see flat rate, free shipping, etc.

    What’s going on? I have this error on 3 websites. They were functioning fine the last I knew.

    Thanks!

    • This topic was modified 6 years ago by HikingGeek.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    6 years ago

    Hey there!

    We’ve seen this with the “Printful” plugin / integration on sites. Does your site have this plugin? If so, please disable it and add your shipping method.

    Hopefully that helps! Have a great one!

    ragestate

    (@ragestate)

    6 years ago

    Hello,

    I’m having the exact same issue unfortunately. My store was working fine until we tried to process an order.
    I deactivated the Printful plugin to add a shipping method and that still didn’t work either.

    plz help!

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    6 years ago

    This is likely caused by a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by checking on adding shipping methods.

    To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://wordpress.org/plugins/meks-quick-plugin-disabler/

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://wordpress.org/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

Viewing 3 replies - 1 through 3 (of 3 total)

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