Support » Fixing WordPress » add plugin option missing

  • I would appreciate any and all help available as this has blown my mind. I have searched all of the previously written comments about disappearing add plugin feature and none of the suggestions worked.
    I have already tried deactivating all plugins, then clearing memory, then rebooting the computer. Still missing the add plugin on both the left menu and on the plugin page.

    I am an old school programmer who started writing in HTML, then other programs and now WordPress.

    I am asking any of you experts in WordPress to please help.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Howdy!

    One thing that came to mind was possible user roles? Does it happen with all user accounts? As admin you typically have access to that. Is this a multisite installation do you know? I’ve seen a few installations where that option to not show is set.

    You’ve tried deactivating plugins but have you tried a different theme?
    Wondering if the theme has code that is removing it?

    Try renaming functions.php in the theme directory temporarily to see if there is anything in there removing it.

    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    No this is not a multisite installation I am on a dedicated server for just one site. I will try other user roles, but I thought the only role that had access to the backend was the admin role.
    I did not try a different theme, as this is the same theme I have used for several months. The issue started after the last WordPress update. I am using a Salient theme with a Salient Child, and as I said previously, I am new to WordPress, so if I change themes to see if it is the theme, will I easily be able to go back to my current theme.
    I can always do a complete back up before doing anything to make sure.

    I do appreciate all of the help.

    Hi, changing theme will not remove the old theme.
    You can switch straight back with no effect on the site or content.

    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    I changed to twenty twenty, and there was no difference in the add plugin
    Is it possible to have the add or remove plugin turned off someplace? And if so, where would that be as someone might have accidentally done that.

    I really appreciate your time in trying to help me fix this.

    No, not possible across themes – it could only be coded in to the theme files… Unless someone has hacked/modified the WordPress files which is NOT recommended.
    You could run a WP update (reinstall the current version) to be check.

    Only 3 ways it could disappear
    1. Someone hacked it out in WP files
    2. Coded into functions.php (of theme)
    3. Hidden with css (in theme style.css)

    Changing themes would rule out 2 & 3 … and 1 is highly, highly unlikely unless someone is doing what they should never do…

    Try accessing URL directly:
    https://your_domain.com/wp-admin/plugin-install.php

    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    Sorry, you are not allowed to access this page.

    I tried from a blank page and also changed
    https://mydomain.com/wp-admin/plugins.php
    to
    https://mydomain.com/wp-admin/plugin-install.php

    I received the error both ways.

    I will try the WP update.

    Thanks again

    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    Well, I thought I would try the WP update, but I also do not have that function available to me from the dashboard.

    So is there any other way to re-run the update to see if that works?

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    If you know the SFTP information you could also add a plugin that way. If you don’t know that you can reach out to your hosting company and they are able to provide that information for you. Each host has their own way of displaying that information as well.

    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    Thanks for that information. I will try and contact them tomorrow.

    Again I want to thank all that have attempted to help me with this, and I will update my results tomorrow after talking to my hosting company.

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Of course! Happy to help.

    Hopefully you can get to the bottom of why that went away

    Hello,

    @wholesalecbdinc
    Please find below the code into your “wp-config.php” file.

    define('DISALLOW_FILE_MODS',true);
    define('DISALLOW_FILE_EDIT',true);

    If above code is used then replace with below code,

    define('DISALLOW_FILE_MODS',false);
    define('DISALLOW_FILE_EDIT',false);

    Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
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