Support » Fixing WordPress » Add Plugin Issues

  • Resolved davidlowrence


    When I try to add a new plugin – I get a failure
    Warning: mysqli_query(): MySQL server has gone away in /var/sites/s/ on line 1924

    Warning: mysqli_query(): Error reading result set’s header in /var/sites/s/ on line 1924
    Error reconnecting to the database

    When I give my hosting support team access to the page – they can Add and remove easily.
    If I try and add using the login I gave them – it still fails.
    Any ideas gratefully received!

    The page I need help with: [log in to see the link]

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  • JNashHawkins


    Sounds like the server is working fine then…

    Try a different browser hopefully on a different machine. Some browsers don’t play well with some presentations.

    Thread Starter davidlowrence


    Thanks. How crazy is that? Using safari usually, and didnt think of that as on a sister site built using same software it works fine. Used Chrome and it’s faster and works now. Thanks again

Viewing 2 replies - 1 through 2 (of 2 total)
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