Hi @rrjtaylor,
Sorry to read you are having problems with connecting the pixel.
As a next step, please follow the guide here to reconnect your site:
– https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/
This time select the correct assets to use.
Let us know how that goes.
Best!
Hi, it is connected to site but not syncing with fb catalog. everything is in order but when using the debugger the error occurs
Errors
Products on your website can't be automatically added to your catalog because of these issues.
Errors
A required field is missing: id
A required field is missing: price
A required field is missing: availability
Warnings
Products are added to your catalog without key information that impacts your ad campaign performance.
Warnings
These fields have missing information: google_product_category
i’ve set this in settings. any idea?
Pixel is properly set up. attached together is the screenshot
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This reply was modified 4 years, 8 months ago by
rrjtaylor.
i found temporary solution
credits to @schero86
schero86 (@schero86)
16 hours, 38 minutes ago
I found the fix.
You have to go to facebook-for-woocommerce/includes/fbgraph.php
And change the line
const API_VERSION = ‘v9.0’;
to
const API_VERSION = ‘v10.0’;`
this fixed my catalog sync problem
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This reply was modified 4 years, 8 months ago by rrjtaylor.
Ahh, good to hear! It seems like changing the API_VERSION has fixed similar issues as well:
https://github.com/woocommerce/facebook-for-woocommerce/issues/2050#issuecomment-907855879
So we’ve recently updated it in the plugin itself:
https://github.com/woocommerce/facebook-for-woocommerce/commit/5cee80717a8505ed0577a55417935a1bfdc7af41
That change has yet to be released, but your manual change should be OK for now until the new version of our plugin is out.
Let us know if there’s anything else we can help with! 🙂
Hi guys, i hope you are good…
the problem was solved for you? I instaled the last plugin update, it change my API_VERSION to 11.0 but i still have problem to synchronize the products with facebook 🙁
I tried redefined my facebook metadata and its did’t worked.. 🙁
ID do Facebook: 4299003963521828
IDs de variações:
9439:
9440:
Redefinir metadados do Facebook
Excluir produto(s) no Facebook
Someone can help me with other idea?
best regards…
Hi @kkleiton ,
We’d like to look into this for you, could you please create a new forum topic and include your system status report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it in your thread.
Thank’s @thup90 for your response.
I have opened a new topic.
https://wordpress.org/support/topic/products-not-synchronizing-with-facebook/#new-topic-0
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This reply was modified 4 years, 8 months ago by
kkleiton.
@kkleiton Thank you for creating a new topic. We are happy to continue investigating the issue there.
