Add cart button / Order validation

  • Resolved julie83

    (@julie83)


    6 years, 6 months ago

    Hello,
    I have the add to cart button that does not work on the home page and category pages. As well as the validation of the order. I disabled all my extensions, view with theme support …. Nothing to fix my problem. Could you help me? Thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    6 years, 6 months ago

    Hi there,

    I visited the site in question and see no Add to Cart buttons on the archive pages at all. If you change your theme to Storefront or twenty Nineteen Temporarily and disable all plugins other than WooCommerce does this clear the issue up? You made mention of disabling extensions but the theme would need to be changed as well for a full conflict test.

    Thread Starter julie83

    (@julie83)

    6 years, 6 months ago

    For the theme, I appealed to tech support because it’s a Themeforest theme. They saw no annoyance with their theme.
    I wanted to go on another theme for testing but there is not necessarily the woocommerce.

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    6 years, 6 months ago

    Hi there,

    You can navigate to Appearance>Themes and install either Twenty Nineteen or download our free Storefront theme for testing.

    Thread Starter julie83

    (@julie83)

    6 years, 5 months ago

    Hello,
    I just tried with the theme NewShop eCommerce. Adding a basket does not work either.

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    6 years, 5 months ago

    Hi there,

    In order to do a full conflict test you need to use a default theme like Twenty Nineteen or Storefront and disable all extensions as outlined here.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    6 years, 5 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter julie83

    (@julie83)

    6 years, 5 months ago

    The problem is not solved but I have not found the solution. I even asked the host

Viewing 7 replies - 1 through 7 (of 7 total)

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