Activation (Support is awful)

  • Resolved reaser

    (@reaser)


    9 years, 8 months ago

    I submitted a ticket over 24 hours ago and no response. Add-on page won’t refresh, license key generates an error. No response from support. This is awful for something you have to pay for, you get better support for free products.

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  • Jared Atchison

    (@jaredatch)

    9 years, 8 months ago

    reaser,

    We have located and resolved your ticket, which was submitted at 12:15am on Sunday.

    Support hours are Monday through Friday from 9am-6pm (eastern). The weekends our team is off to spend time with family.

    I apologize for not having these hours prominently displayed, we will look into how we can update our site to make this information easy to see.

    Thanks!

Viewing 1 replies (of 1 total)

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