Support » Fixing WordPress » Account, website, all disappeared

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  • Moderator t-p

    (@t-p)

    Your site is blacklisted See https://sitecheck.sucuri.net/results/www.regnumnaturae.org

    provider let me know website was shut down cause of malware links

    Carefully follow this guide.

    When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

    Hi @t-p

    Thanks a lot for your quick response, much appreciated.

    It seems unfortunately it’s like I was thinking, thanks for the confirmation.

    I will apply the guide you kindly suggested.

    Nick

    Hi @t-p

    Checking it out, it looks like just Yandex blacklisted it (all the other checks look fine), but then on their website they explicitally say it’s not infected, and just to register on their webmaster section to check it out.

    Once there, they asked me to add a meta tag to the HTML code to confirm my ownership, but that gets quite difficult considering I can’t obtain access to my WordPress page anymore.

    Is it possible to get the “ownership” (considering now that I can’t do anything on wordpress at all) on my website again, contacting Wordpess in some way?

    Thanks,
    Nick

    Moderator t-p

    (@t-p)

    they asked me to add a meta tag to the HTML code to confirm my ownership,

    Who are “THEY”?

    @t-p I think he’s referring to Yandex instructions for verifying website ownership.

    @accountbloccato you’re following the wrong instructions, unfortunately. Based on what you said, he’s what happened.

    Your hosting provider detected malicious files on your website and suspended your website/account, asking you to clean it up to re-activate it. This is very typical with shared hosting providers.

    The blacklists you’re checking out, including Yandex, are a symptom of a problem. It’s not the actual problem. Yandex detected malicious files on your website and blacklisted you. The problem is still on your website.

    Most hosting providers in this situation give you cPanel access and/or FTP access to allow you to clean up malicious files. You have to access website files, find malicious files, remove or clean them, and then request your hosting provider to re-scan your website.

    Once website is clean and your hosting provider is able to confirm this with their internal scan, they will re-activate your website.

    Nothing you do in Yandex or other search engine blacklists will help you recover your website. You have to clean up malicious files on your website.

    Go to this page that t-p shared:

    FAQ My site was hacked

    And go down to section titled “Find and remove the hack.” That’s where you need to start to get your site cleaned up.

    @t-p
    exactly how @supporthero said : Yandex instructions for verifying website ownership

    @supporthero
    Precisely, “Most hosting providers in this situation give you cPanel access and/or FTP access to allow you to clean up malicious files. You have to access website files, find malicious files, remove or clean them, and then request your hosting provider to re-scan your website”

    I asked my provider but they wont provide me that unfortunately, and being locked out of my own wordpress account, admin panel and everything else, I can’t (with my skills) proceed to clean up the website by myself.
    I contacted all of the supports listed in the link @t-p gave me, and at the moment is the only way I figured out how to clean my website (according to “sitecheck.sucuri” and all the others, is to register on one of their plans in order to let them clean the mess up for me)

    So now I’m tryng to figure out how to get my cPanel access or FTP access, hopefully it will work…:)

    Thanks guys for the helps and suggestions!

    @accountbloccato who is your hosting provider?

    @supporthero One.com

    I was contacting them again just now, and it seem they can let me pass throught their panel in order to clean it up the website

    Moderator t-p

    (@t-p)

    FYI: If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Off hand, couple of names that come to mind are Sucuri and Wordfence.

    Sorry for the delay, page got stuck….

    @t-p Thank you very much! I’ll definitely keep that in mind

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