Hi @chargeup !
Sorry to hear that your account got suspended!
Can you please provide us with more details as to why was it suspended?
Also, can you please share with us your site’s System Status Report as well as any relevant error logs from Google Listings & Ads?
Note! Please feel free to redact any part of the provided information that you think should not be publicly shared 🙂
It could indeed be the plugin’s fault indeed! It allows submitting a feed to Google without setting up the company contact info, taxes and shipping first, which Google Merchant Center promptly labels as “Misrepresentation”.
What’s the big deal? Well, you are blacklisted and there is no easy way to fix it! I’ve been trying for 3 months now to make requested changes, then e-mail, live chat & call the Google Merchants support team. 0 results! They just say everything is fully automated, no way for a human to override the review process. Basically, once you are suspended for this misrepresentation, it’s “too bad, so sad”. Go start a new company!
Ridiculous on Google’s part to handle it this way, but also super bad on the default WooCoomerce Google Merchant integration plugin to allow submitting incomplete data that instantly leads to “guilty until proven innocent” type of suspension that is almost impossible to undo!
Hi @manualsnow,
It’s certainly frustrating to have your account suspended through Google! Without additional details about the issue you are experiencing, it’s hard to help you troubleshoot what settings or product information may have been missing to cause that.
We’d be happy to help work through any issues you are having if you could give us a little more detail about the issue.
Do you have an idea of what you may have missed?
