• Resolved Anonymous User 14429768

    (@anonymized-14429768)


    On 17.02.2017 I bought a license of the WP plugin “Accordeon Menu CK PRO License”.
    Now it works (since Dec. 2018 (still with WP 4.x)) not more than PRO version, but only the FREE version can be seen in the backend.

    Solution: Do not update over version 1.0.4.
    Who eg. Version 1.1.2 installs, loses the license.
    But that’s not a permanent solution, right?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author CeiKay

    (@ced1870)

    Hi
    I have updated my website and all the plugins to give a better experience. There are some informations here
    https://www.ceikay.com/news/wp-plugins-ck-becomes-ceikay/

    You have bought 2 years ago, so if you don’t have renewed your subscription you don’t have access to the new versions. Now 2 solutions
    1/ don’t update (not recommended)
    2/ update with the new version. for that you must have an active subscription. As you already have a subscription, please contact me by email so that I can give you a coupon for the renewal on the new system

    Let me know
    CEd

    Thread Starter Anonymous User 14429768

    (@anonymized-14429768)

    Thank you!

    Can you give me your email address? (I wrote to the contact form back in December, did not answer.)

    The Pro Version license is only valid for one year?

    Also, as recommended, trying to create a new user account, because with the old data, I can not get in there.
    But when you create the new account, the message “ Error: an account is already registered with your email address, please log in. </ Em>”
    The forgotten password function is not synonymous, it comes despite commitment no new password …

    PS: Ist alles per Google Translator übersetzt … Sorry for bad englisch

    Plugin Author CeiKay

    (@ced1870)

    you can contact me directly here
    https://www.ceikay.com/contact/

    if you have no news from me in 24 hours, then remind me here. I must receive the emails from the contact form.

    The licence allows you to update your product during 1 year, the product itself continue to work

    Let me know when you have sent your email so that we can solve all these issues together 🙂
    CEd

    Thread Starter Anonymous User 14429768

    (@anonymized-14429768)

    So, I sent something via the contact form earlier.

    Plugin Author CeiKay

    (@ced1870)

    received 🙂
    I answer you by email with the private infos

    Thread Starter Anonymous User 14429768

    (@anonymized-14429768)

    Thanks, that mail has arrived.

    If I understand everything correctly and everything works fine, I will contact you again. If nothing works, I’ll get in touch as well 😉

    Thread Starter Anonymous User 14429768

    (@anonymized-14429768)

    ok, works, thanks!

    But have a few more questions later, which I also write by mail, ok?

    Plugin Author CeiKay

    (@ced1870)

    great 🙂
    Yes you can contact me by email, no problem
    CEd

Viewing 8 replies - 1 through 8 (of 8 total)

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