Access Denied after Login

  • Resolved michiko3343

    (@michiko3343)


    6 years, 2 months ago

    Hi,

    I’m having an issue with wholesale login – a lot of my wholesale customers are trying to login but they get an ‘access denied’ message. I’ve tried logging in myself with their details and I get the same error message, even when I reset their password. The only thing I’ve found that works is to delete their account and make a new one but with hundreds of customers, I can’t do this with all of them. At the moment I’m not sure which ones have had issues and just abandoned ordering because of the issue without contacting me to let me know.

    Would anyone be able to let me know how to fix this?

    Thanks 🙂

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    6 years, 2 months ago

    Hi @michiko3343 –

    Are you using some sort of user access or membership plugin to manage your users?

    This does not sound like an issue that happens with WooCommerce Core, so I’m wondering if there’s another plugin at play here. 🙂

    Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    6 years, 2 months ago

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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