ABSOLUTELY NO SUPPORT

  • KineticDev

    (@kineticdev)


    10 years, 7 months ago

    Yes, of course the plugin is legit and works okay.

    Two issues:
    1) The silly dependency on another plugin to deal with emailing which doesn’t work. Requires API with tracking companies that delay emails for an hour sometimes.

    2) PayPal IPN is the only I reason I bought the plugin and it doesn’t damn work. The worst thing is that the support team are either dead or doesn’t exist, because none of my queries get any answer (thank God the auto-reply at least says something).

    Awful service as you can’t try the premium features before you buy, and when you do, you get 0 support, no contact and pretty much a scam. I will be claiming back my money ASAP. Let’s see if they come alive then…

Viewing 1 replies (of 1 total)
  • Plugin Author PlanSo

    (@planso)

    10 years, 7 months ago

    KineticDev,

    sorry to hear you being disappointed.

    I still like to make clear that PlanSo Forms is not relying on other Plugins to work – we still recommend SMTP-Email-Plugins however as they offer more solid mailing options than sending emails directly from the webserver.

    As for the IPN we have many clients without any issues and we’re using it for many of our own pay forms as well. It is really hard to tell why IPN is not working for you. It might be an other plugin interfering or a firewall blocking the ipn or a configuration issue.

    We are really sorry that you had such a bad experience with our support. We’ll dig into this and see why you were left alone.

Viewing 1 replies (of 1 total)

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