Abandoned carts not recognized

Resolved Shopix Romania
(@shopixro)

6 years ago

Hi,

I made some tests with the plugin and it looks like abandoned carts are not recognized. I even executed the cronjob manually and the cart does not show in the dashboard and the email does not arrive.

Is this a know bug or is there something else required to make it work?

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support CartFlows Team
(@cartflows)

6 years ago

Hello @shopixro,

Thank you for reaching out to us.

Which cronjob you have executed manually, Can you please share?

Have you disabled the wp cron and added it from externally?

We are looking forward to hearing from you.

Thank You!

Thread Starter Shopix Romania
(@shopixro)

6 years ago

I have executed the job listed in WP-Cron Events tab of the WP Control plugin. And the job run successfully.
Moderator tobifjellner (Tor-Bjorn “Tobi” Fjellner)
(@tobifjellner)

6 years ago
@cartflows

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.
https://wordpress.org/support/guidelines/#the-bad-stuff
Also, please read this article on the nuances of such a request.
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.
It’s never necessary to do that. Here’s why
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the http://pastebin.com/ log of the user’s web server error log.
- Ask the user to create and post a link to their phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)

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