abandoned carts by visitors

  • gnfb

    (@gnfb)


    2 weeks, 5 days ago

    Hi not an expert. I was checking some things on my site and looking at your setup in your settings and discoveded that I had 9786 abandonded carts? That seems a lot form a site that is very new and small dowubt its done $1000 of sales yet. Anyway any suggestions of what i should be doing to stop that ? or is it normal ?

    The page I need help with: [log in to see the link]

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  • anjitha21

    (@anjitha21)

    2 weeks, 4 days ago

    Hi @gnfb ,

    Thank you for reaching out!

    I understand your concern—seeing a high number like 9,786 abandoned carts can definitely seem alarming, especially for a new site.

    A big reason for such a high number is bots and crawlers, not real customers. These bots can automatically follow your “add to cart” links and create carts in seconds, which gets recorded as abandoned carts.

    You can block bots from accessing add-to-cart links via your robots.txt file.

    You can check our documentation related to this: https://www.tychesoftwares.com/docs/woocommerce-abandoned-cart-lite/track-only-genuine-visitor-carts/

    Prevent crawling of key pages like:

    • /cart/
    • /checkout/
    • /my-account/

    Once you filter these out, your abandoned cart data will become much more accurate and useful.

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