7 delivery_departure_zip_code

  • nunofcaetano

    (@nunofcaetano)


    2 years, 11 months ago

    Hi everyone,

    I am in the first sales of my new web store through WooCommerce and I got this error when trying to generate an invoice: 7 delivery_departure_zip_code. I have WooCommerce integrated with an online ERP called Moloni. When I try to create the invoice, apparently the zip code field has the city attached, but to generate the invoice it just accepts the zip code numbers (ex. 1700-051) and not “1700-051 Lisbon”, as it appears to assume.

    The guys from the ERP support told me it’s a WooCommerce settings issue, but I can’t find the way to fix the problem.

    Can anyone give me a hand on this, please? Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • George Appiah

    (@gappiah)

    2 years, 11 months ago

    The guys from the ERP support told me it’s a WooCommerce settings issue, but I can’t find the way to fix the problem.

    Who built the integration between WooCommerce and the ERP software?

    Get that developer that built the integration to tell you exactly which “WooCommerce settings issue” that is so you can configure the right settings.

    You may also want to post in the WooCommerce plugin’s own support forum to see if the WooCommerce developers can help you with this: https://wordpress.org/support/plugin/woocommerce/

    Good luck!

    Thread Starter nunofcaetano

    (@nunofcaetano)

    2 years, 11 months ago

    Hi George,

    Thank you for reaching by. I’ll try some help in WC forum

    The plugin was built by the ERP developers themselves. They say the issue is that WooCommerce exports the zip code field with numbers and the city in one, and not on two separated fields (zip code + city), so the plugin can’t recognise the value to create the invoice.

    I really have no clue about how to fix this.

Viewing 2 replies - 1 through 2 (of 2 total)

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