Support » Plugin: Pardot » 502 Error

  • Hi!

    Receiving a 502 error whenever trying to access the plugin within CMS. Have tried deactivating/re-activating and uninstalling/reinstalling. Reached out to our host for support, too. Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Cliff Seal

    (@cliffseal)

    Hey @fyhoscar,

    Do you mean you get a 502 error when trying to load the Pardot settings page?

    Thread Starter fyhoscar

    (@fyhoscar)

    Hey @cliffseal,

    Yes, that’s what I meant.

    Plugin Author Cliff Seal

    (@cliffseal)

    @fyhoscar Got it. It may be related to a latest bug from a previous version.

    Try backing up your database and then manually delete the _pardot_cache_keys and _pardot_transient_keys rows from wp_options, then try reloading the settings page again.

    Thread Starter fyhoscar

    (@fyhoscar)

    @cliffseal strange, I’m not seeing those rows in wp_options. All I see related to Pardot is pardot_crypto_key, pardot_settings, pardot-code-verifier, widget_pardot-dynamic-content, and widge_pardot-forms. Am I missing something?

    Plugin Author Cliff Seal

    (@cliffseal)

    @fyhoscar Probably not, that just means it’s likely not the issue.

    Are you able to access any error logs? Hopefully there’s an error message that’s logged when you try to load that page. That’s the next place I would look.

    Thread Starter fyhoscar

    (@fyhoscar)

    @cliffseal thanks! Nothing on the error logs, checked with WP Engine support, as well. That’s what makes this all so frustrating!

    Plugin Author Cliff Seal

    (@cliffseal)

    @fyhoscar Oh wow, that’s definitely frustrating. Could you try turning on WP_DEBUG temporarily to see if you can make an error message appear? https://wordpress.org/support/article/debugging-in-wordpress/

    @fyhoscar any resolution to this issue for you – I’m having the same thing happen (also on WP-engine)

    same here. WP_DEBUG shows nothing about it as well

    Same issue here. Stuck in limbo trying to switch from Pardot auth to Salesforce SSO and we’re not unable to access the https://{{ourdomain}}/wp-admin/options-general.php?page=pardot page. This page now times out.

    Same here. Anyone have any luck with this?

    From SalesForce Support:

    Good news! The root cause of this issue has been discovered and a fix ticket has been created for Engineering to address it — but there is also an easy workaround to bridge the gap for the time being.
    Root cause: This was caused by a recent code change to the plugin that prevented calls from going to the correct API version. If the Pardot account uses version 3 of the Pardot API (any account that does not have the “Allowing Multiple Prospects with the Same Email Address” feature enabled is on V3), the plugin still defaults to version 4 which eventually causes timeouts when attempting to pull information.
    I’ve created the following Known Issue so that you may track the fix from Pardot Engineering: https://trailblazer.salesforce.com/issues_view?Id=a1p4V0000003y4C. If you click “This Issue Affects me”, you’ll automatically be notified via email when this is resolved. That Known Issue also has workaround steps that should allow you to load up the settings for the time being.

Viewing 12 replies - 1 through 12 (of 12 total)
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