502 Error

  • Resolved robyn017

    (@robyn017)


    5 years, 5 months ago

    I can’t even load the plugin, it just times out and gives a 502 error meaning that I can’t even authenticate my account for tracking.

    I disabled my apache kill script which has a 60 second time out and now I just have a spinning wheel of death when I try to run the plugin.

    Help is much appreciated. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cliff Seal

    (@cliffseal)

    5 years, 5 months ago

    Hey @robyn017, can you see if your IP security has been set up correctly? If it’s enabled, you’ll need to whitelist your server’s IP address.

    • This reply was modified 5 years, 5 months ago by Cliff Seal.
    Thread Starter robyn017

    (@robyn017)

    5 years, 5 months ago

    Hi @cliffseal, I did whitelist the IP addresses given to me by Pardot. After doing that the plugin just kept timing out. I turned off that time out option to see if giving more than 60 seconds out allow it to load, but it did not work.

    Plugin Author Cliff Seal

    (@cliffseal)

    5 years, 5 months ago

    These would be the IP addresses of your individual server (assuming you have IP Security enabled). You’re giving the server—and therefore, the plugin—access to the Pardot API.

Viewing 3 replies - 1 through 3 (of 3 total)
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