500 server error from plugin install (please help noob)

  • Resolved The Web Post

    (@the-web-post)


    14 years, 9 months ago

    I installed a plugin called Hotlinks Protection and enabled some of it’s features and saved, now I am getting a 500 server error.

    I have a backup in Dropbox but don’t know how to restore and can’t find any info on this. I really need some help if anyone is available.

    I follow instructions really well.

    I am on linux, I have Deluxe hosting with GoDaddy, I have read a lot of threads and articles all over and just can’t figure out what went wrong or what I can do to recover.

    http://thewebpost.net

    http://thewebpost.net/news
    is the install folder but I have my homepage being found at the root using the feature in WP.

    I got a lot of work in this site, PLEASE help me.
    Thank You.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter The Web Post

    (@the-web-post)

    14 years, 9 months ago

    It’s running on an apache server, sorry, not linux.

    Moderator cubecolour

    (@numeeja)

    14 years, 9 months ago

    connect using an FTP client such as filezilla, navigate to wp-content/plugins & delete the offending plugin

    Thread Starter The Web Post

    (@the-web-post)

    14 years, 9 months ago

    Just did that and I’m still getting the 500 error

    Thanks for the reply.

    Thread Starter The Web Post

    (@the-web-post)

    14 years, 9 months ago

    hmm, I also had some miscellaneous web pages on the root of my hosting account and they give a 500 server error now also.

    Moderator cubecolour

    (@numeeja)

    14 years, 9 months ago

    I expect that plugin diddles with your .htaccess file. connect by FTP again & rename it to old.htaccess.

    Thread Starter The Web Post

    (@the-web-post)

    14 years, 9 months ago

    Yes, I was just doing this as I refreshed to see if anyone had commented and come to find out, I had to open the .htaccess file and delete everything after the #hotlink Protection commands. Then I uploaded the new .htaccess file and it worked.

    Thank you for your time. I will post a proper fix and then close this thread with a resolved.

    Thanks again for the time you took to help me. I really appreciate just the effort.

    The Web Post,
    CloneD

    Thread Starter The Web Post

    (@the-web-post)

    14 years, 9 months ago

    Well, simply put, if you have access to the root of your hosting account and/or you can use an ftp client or any other mean to retrieve your .htaccess you will need to delete anything found between the

    #Hotlink Protection tags,

    then upload the file back to the root of your server. Then refresh your site and everything should be back to normal.

    If at first you do not see the .htaccess file in your root, believe me, it’s there, you will need to go to your hosting control panel and find it because your hosting provider sometimes sets permissions on it that might not let you see it using an ftp client like fireftp or filezilla. (This was my problem.) I guess this is common with GoDaddy Hosting.

    I hope this helps someone.

    http://thewebpost.net/ (a hobby project)
    CloneD

Viewing 7 replies - 1 through 7 (of 7 total)

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