Hi @mymothersdaughter
Very odd, can you get us the error logs for the server? At least your site?
Does it come back if you disable the plugin via FTP?
Thanks
Thread Starter
Anita C
(@mymothersdaughter)
Thank you for responding. All I need to do is edit the URL back to wp-admin and the dashboard comes back. So it’s not taking the site down completely.
Thread Starter
Anita C
(@mymothersdaughter)
Some of the links are working now, but the Hardening one is the only one giving the 500 now.
Ah
I think I know the issue.
Log into your FTP and remove the .htaccess we added to WP-content. I would rename it to be safe, and that will likely do the trick.
If that doesn’t do he trick, remove it from /uploads in WP-content.
I think it’s because of the Disale PHO execution feature.
Can you try that real quick?
Thanks
Thread Starter
Anita C
(@mymothersdaughter)
Yep, going in there right now. Be right back.
Thread Starter
Anita C
(@mymothersdaughter)
I don’t have an .htaccess in wp-content, but inside the plugin itself. Is that the one I should disable?
Thread Starter
Anita C
(@mymothersdaughter)
That didn’t work, however I just noticed she’s using PHP version 5.3.24. Should she bump up to 5.4 maybe?
Thread Starter
Anita C
(@mymothersdaughter)
I renamed it, it didn’t work. I removed it, it didn’t work. I went to the main .htaccess and saw a bunch of WTWP_security code in there which she had gotten rid of the plugin. I removed all of that and still… the Hardening is giving 500.
I would probably stop removing a bunch stuff for now, it’ll make it difficult to trace your steps.
Can you paste the error logs please?
Thread Starter
Anita C
(@mymothersdaughter)
Ok, I put everything back the way it was. Here is a link to the last log file in my dropbox. Grab it up and then I’ll delete it from there.
http://goo.gl/ptMVxB
Thanks for helping me by the way. I really appreciate it.
Oh I see, this is happening every time you click the post hack? And / or hardening?
Is this a VPS by chance? That error is a server confit conflict, I’m wondering if you can do something like this
http://stackoverflow.com/questions/12477627/mod-fcgid-ap-pass-brigade-failed-in-handle-request-function
Ok, great I was worried it killed your site.
Thread Starter
Anita C
(@mymothersdaughter)
She has a shared account on Godaddy but this particular site is on a Dedicated IP. She’s not on a private server however, she had been on CloudFlare and we took her off of that.
I will have to get in touch with Godaddy about this then. Thank you for pointing me in the right direction. I will post back when it’s resolved.
