500 Errors

  • Resolved drsuperior11

    (@drsuperior11)


    4 years, 2 months ago

    Hello:

    We recently updated to WooCommerce 6.4.1 and now we are getting the following 500 errors:

    PHP Fatal error: Uncaught Error: Call to a member function get_cart_contents_total() on null in /nas/content/live/bankpolicies/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.php:1127\nStack trace:\n#0 /nas/content/live/bankpolicies/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.php(378): WooCommerce\\PayPalCommerce\\Button\\Assets\\SmartButton->is_cart_price_total_zero()\n#1 /nas/content/live/bankpolicies/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.

    php(195): WooCommerce\\PayPalCommerce\\Button\\Assets\\SmartButton->render_button_wrapper_registrar()\n#2 /nas/content/live/bankpolicies/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/ButtonModule.php(56): WooCommerce\\PayPalCommerce\\Button\\Assets\\SmartButton->render_wrapper()\n#3 /nas/content/live/bankpolicies/wp-includes/class-wp-hook.php(307): WooCommerce\\PayPalCommerce\\Button\\ButtonModule::WooCommerce\\PayPalCommerce\\Button\\{closure}(Object(WP))\n#4 /nas/content/live/bankpolicies/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)\n#5 /nas/content/live/bankpolicies/wp-includes/plugin.php(522): WP_Hook->do_action(Array)\n#6 /nas/content/live/bankpolicies/wp-includes/class-wp.

    php(771): do_action_ref_array(‘wp’, Array)\n#7 /nas/content/live/bankpolicies/wp-includes/functions.php(1310): WP->main(”)\n#8 /nas/content/live/bankpolicies/wp-blog-header.php(16): wp()\n#9 /nas/content/live/bankpolicies/index.php(17): require(‘/nas/content/li…’)\n#10 {main}\n thrown in /nas/content/live/bankpolicies/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.php on line 1127`

    Thank you for your assistance!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • aetta

    (@chiape)

    4 years, 2 months ago

    Hi @drsuperior11! Thanks for reaching out to us!

    This kind of problem is usually caused by a conflict with your theme or with another plugin.  

    As stated in the error message, this is probably related to the WooCommerce PayPal Payments plugin, so before we proceeded, can you try to disable this plugin to see if the error persists?

    If so, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    My very best,

    Thread Starter drsuperior11

    (@drsuperior11)

    4 years, 2 months ago

    You are most welcome and thank you for your reply.

    I disabled the WooCommerce PayPal plugin and the 500 errors are continuing.

    
### WordPress Environment ###

WordPress address (URL): https://bankpolicies.com
Site address (URL): https://bankpolicies.com
WC Version: 6.4.1
REST API Version: ✔ 6.4.1
WC Blocks Version: ✔ 7.2.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.3.2
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.17
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.36-39-log
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Total Database Size: 242.67MB
Database Data Size: 156.37MB
Database Index Size: 86.30MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 1.52MB + Index: 2.34MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.38MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 6.02MB + Index: 11.19MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.02MB + Index: 2.03MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_as3cf_items: Data: 0.47MB + Index: 0.39MB + Engine InnoDB
wp_aws_cache: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 12.22MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.48MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 1.19MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.47MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 48.55MB + Index: 15.06MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 1.11MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_usermeta: Data: 2.47MB + Index: 2.84MB + Engine InnoDB
wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_wc_download_log: Data: 0.36MB + Index: 0.34MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.50MB + Index: 0.52MB + Engine InnoDB
wp_wc_order_stats: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_entries: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entry_fields: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wplnst_scans: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_wplnst_scans_objects: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wplnst_urls: Data: 1.52MB + Index: 2.28MB + Engine InnoDB
wp_wplnst_urls_locations: Data: 13.52MB + Index: 30.28MB + Engine InnoDB
wp_wplnst_urls_locations_att: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wplnst_urls_status: Data: 21.56MB + Index: 6.75MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 14.25MB + Index: 0.11MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.38MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 1.02MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.19MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 1.52MB + Index: 1.80MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.25MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

astra_adv_header: 1
astra-advanced-hook: 1
attachment: 1026
custom_css: 3
fl-builder-template: 36
fl-theme-layout: 1
nav_menu_item: 37
page: 31
post: 38
product: 436
revision: 38
shop_coupon: 9
shop_order: 4010
shop_order_refund: 4
woo_discount: 3
wp_global_styles: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (24) ###

Advanced Woo Search: by ILLID – 2.52
WP Offload Media: by Delicious Brains – 2.6.2
Astra Pro: by Brainstorm Force – 3.6.6
Astra Bulk Edit: by Brainstorm Force – 1.2.6
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.5.3.1
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.34.5
Better Search Replace: by Delicious Brains – 1.4
Customizer Search: by Brainstorm Force – 1.1.6
Enable Media Replace: by ShortPixel – 3.6.3
Redirection: by John Godley – 5.2.3
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.4
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.14
Woo Discount Rules: by Flycart – 2.4.0
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25
WooCommerce: by Automattic – 6.4.1
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 18.5.1
WP Mail SMTP: by WPForms – 3.3.0
WP Rocket: by WP Media – 3.10.9
Smush: by WPMU DEV – 3.9.5
WPForms Custom Captcha: by WPForms – 1.4.0
WPForms: by WPForms – 1.7.3

### Inactive Plugins (1) ###

WooCommerce PayPal Payments: by WooCommerce – 1.7.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (6) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.8
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #1038 - /shop/
Cart: #1039 - /cart/
Checkout: #1040 - /checkout/
My account: #1041 - /my-account/
Terms and conditions: #46 - /terms-and-conditions/

### Theme ###

Name: BankPolicies.com
Version: 1.0.0
Author URL: http://wpastra.com/about/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.7.9
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔

### Templates ###

Overrides: astra-child/woocommerce/emails/customer-completed-order.php
astra-child/woocommerce/emails/customer-on-hold-order.php

### Action Scheduler ###

Complete: 5,948
Oldest: 2022-03-19 07:16:28 -0700
Newest: 2022-04-17 16:14:34 -0700

Failed: 5
Oldest: 2020-06-30 02:54:18 -0700
Newest: 2020-07-29 17:33:45 -0700

Pending: 6
Oldest: 2022-04-17 16:26:15 -0700
Newest: 2022-04-20 14:16:13 -0700

### Status report information ###

Generated at: 2022-04-17 16:15:57 -07:00
    Thread Starter drsuperior11

    (@drsuperior11)

    4 years, 2 months ago

    Appears that the 500 errors have now stopped in relation to disabling the WooCommerce PayPal Payment plugin.

    Margaret S. woo-hc

    (@margaretwporg)

    4 years, 2 months ago

    Hi @drsuperior11

    Appears that the 500 errors have now stopped in relation to disabling the WooCommerce PayPal Payment plugin.

    Seems that it took some time to stop after disabling the WooCommerce PayPal Payment plugin.

    Should you find any other problems persisting, do let us know.

    Cheers

    Thread Starter drsuperior11

    (@drsuperior11)

    4 years, 2 months ago

    Unfortunately the disappearance of the 500 errors was temporary (for about 10 minutes) and they have now returned even with the plugin diasbled.

    MayKato

    (@maykato)

    4 years, 2 months ago

    Hello,

    Can you temporarily deactivate all plugins except WooCommerce and switch theme to Storefront to see if the error disappears? Since the issue started after updating WooCommerce, it is likely caused by a theme/plugin conflict.

    If that the issue persists, please follow the guide provided in the link below to troubleshoot the error:

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Thread Starter drsuperior11

    (@drsuperior11)

    4 years, 2 months ago

    The error is attributed directly to the action_scheduler_run_queue running every minute. Should this be deleted to stop the 500 errors?

    Juan G. (woo-hc)

    (@judagutor)

    4 years, 2 months ago

    Hi @drsuperior11!

    >The error is attributed directly to the action_scheduler_run_queue running every minute. Should this be deleted to stop the 500 errors?

    It depends on how WooCommerce or other add-ons are using it.

    Please take a look at this forum thread; it could be of help:
    https://wordpress.org/support/topic/action_scheduler_run_queue-event/

    Did you try a full conflict test by disabling all plugins except WooCommerce and switching themes to Storefront as suggested by @maykato? It could help to determine if a conflict is occurring.

    It the issue persists after this, please send us the Fatal Error Log found under WooCommerce > System Status > Logs (if available).

    Let us know how it goes for you!

    Thread Starter drsuperior11

    (@drsuperior11)

    4 years, 2 months ago

    Thank you – I did see that post previously. We will try disabling the plugins this coming weekend and report back our findings.

    Plugin Support Sérgio L. a11n

    (@csnlima)

    4 years, 2 months ago

    Hi @drsuperior11,

    Perfect! Please get back to us with your findings.

    Best,

    Margaret S. woo-hc

    (@margaretwporg)

    4 years, 1 month ago

    We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘500 Errors’ is closed to new replies.