500 error when saving elementor, only when this plugin enabled
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My website is showing “Server Error 500” when I try to save the editor in elementor. When I disable the plugin I can edit. But when I disable the plugin, all my elements that i created with the plugin are delelted, even when I reenable.
The page I need help with: [log in to see the link]
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Hello @webofcreativity,
We sincerely apologize for our delay in responding and for the inconvenience you are experiencing. Since you disabled the Jeg Elementor Kit plugin earlier, the elements/widgets from Jeg Elementor Kit will not be registered. After that, you also saved the page in the Elementor Editor, which caused the Jeg Elementor Kit widgets to disappear. You can try restoring the missing widgets using Elementor’s revision feature.
https://elementor.com/help/revision-history-undo-and-redo/
Regarding the Error 500 you’re experiencing, could you please let us know the configuration of your
WP Memory LimitandPHP Memory Limit? You can find this information in theElementor -> System Infomenu.
If your WP Memory Limit is less than or equal to
256MB, we recommend increasing it to512MB, or even768MBfor better performance. This is also recommended by Elementor itself, as sites with heavy workloads may require a higher WP Memory Limit.https://elementor.com/help/requirements/
For now, this is all we can suggest. We look forward to hearing back from you.
Thank You
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