500 error on saving settings

  • tripleaconsult

    (@tripleaconsult)


    1 year, 10 months ago

    Since the latest update I’m unable to save changes in the settings pages. It always throws a 500-error. I already disabled all other plugins to rule out conflicts.

    The latest updates have been frustrating, going from one problem to another. Currently the plugin is unusable because customers can only book appointments during my lunchbreak which is extremely annoying.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Dimitri Grassi

    (@wordpresschef)

    1 year, 10 months ago

    Hi,

    I think that is a case specific issue, we don’t have this kind of issue on our testing website.

    You should look at your server error logs and report them.

    Thread Starter tripleaconsult

    (@tripleaconsult)

    1 year, 10 months ago

    When I turn on show php errors, I get the below message. But I can’t figure out what is causing this my guess would be, something with the customers):

    Fatal error: Uncaught TypeError: strlen(): Argument #1 ($str) must be of type string, array given in /customers/5/f/4/domain.com/httpd.www/wp-includes/blocks/site-tagline/.fbc9fb06.css(107)
    : eval()’d code:4 Stack trace: #0 /customers/5/f/4/domain.com/httpd.www/wp-includes/blocks/site-tagline/.fbc9fb06.css(107)
    : eval()’d code(4): ttrhwtn(Array) #1 /customers/5/f/4/domain.com/httpd.www/wp-includes/blocks/site-tagline/.fbc9fb06.css(107)
    : eval() #2 /customers/5/f/4/domain.com/httpd.www/wp-config.php(6): include_once(‘/customers/5/f/…’) 3 /customers/5/f/4/domain.com/httpd.www/wp-load.php(50): require_once(‘/customers/5/f/…’) 4 /customers/5/f/4/domain.com/httpd.www/wp-admin/admin.php(34): require_once(‘/customers/5/f/…’) 5 {main} thrown in /customers/5/f/4/domain.com/httpd.www/wp-includes/blocks/site-tagline/.fbc9fb06.css(107) : eval()’d code on line 4

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    1 year, 10 months ago

    Disable our plugin and make a new test

    Thread Starter tripleaconsult

    (@tripleaconsult)

    1 year, 10 months ago

    The error only occurs when saving any of the settings within the booking module. I also get the same error when editing a customer of service.

    I disabled your plugin and made a small change on the general settings of the site and that went flawless. Does the fact that the above message refers to the customers, be pointing to a problem with any of the customers information?

    The site is running on PHP 8.0, I have the option to upgrade to a more recent version (8.3). Is that an option?

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    1 year, 10 months ago

    We are also using php 8.0 and making the same steps you do we don’t record any issues..

    we need a further investigation..

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘500 error on saving settings’ is closed to new replies.