Support » Plugin: Avatar Privacy » 500 Error Code.

  • Resolved yaseminjhanson

    (@yaseminjhanson)


    After Installing the Plugin I am getting 500 Error Code. When the plugin is activated, I cannot enter the admin control panel. I need to delete the plugin folder via FTP. My website is can you please help?

    • This topic was modified 3 months, 1 week ago by James Huff.
    • This topic was modified 3 months, 1 week ago by James Huff. Reason: link moved to proper field

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pepe

    (@pputzer)

    Hi @yaseminjhanson,

    I’m sorry there seems to be a problem with Avatar Privacy. That should definitely not happen. While I can’t tell you how to fix your site via FTP (I don’t know how your hoster has set things up), I’d like to investigate the cause.

    Do you have access to the PHP error log? If so, can you post the most recent error messages? Can you tell me a bit about your hosting situation? Which version of WordPress and PHP are you running?

    Plugin Author pepe

    (@pputzer)

    Hi @yaseminjhanson, do you still need help or has the issue been resolved?

    Plugin Author pepe

    (@pputzer)

    I assume the issue has been resolved @yaseminjhanson. If you still need help, feel free to reopen the topic.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.