403 Permission Denied Message

  • dwaters22

    (@dwaters22)


    11 years, 6 months ago

    Hi, I recently installed Affilitheme on one of my WP sites. When I try to use the Header Creator feature I get a message that says –
    “You do not have permission for this request /wp-content/themes/affilotheme_2/header_creator/index.php?_creatorVerify=a092228902&ddm_page_width=960&ddm_header_height=150&ddm_title&ddm_tagline&”

    I have contacted my hosting company several times to confirm that the permissions are OK. I have contacted the theme company and had them check both the cpanel and the dashboard. I have removed everything and started over from scratch. I have deactivated all plugins and tried from there. Nothing works. Any help is greatly appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    11 years, 6 months ago

    If you use a commercial theme and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    There appears to be a support email address on the site selling the theme. If I left it here, it would just be filtered out by this forum.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Thread Starter dwaters22

    (@dwaters22)

    11 years, 6 months ago

    Thank you more the message. As I mentioned in my original post I have been working with both my hosting company and the theme company to try and get this resolved. To date I have not been able to correct the problem.

    Moderator James Huff

    (@macmanx)

    11 years, 6 months ago

    It’s definitely a problem with the premium theme, so there isn’t much we can do here, for the reasons mentioned above, primarily:

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly.

    I suppose it’s possible, though unlikely, that the permissions are incorrect. Make sure that the permissions on the theme files are set to 644 and theme directories are set to 755. https://codex.wordpress.org/Changing_File_Permissions

    Thread Starter dwaters22

    (@dwaters22)

    11 years, 6 months ago

    Hi James – thanks for your help. I still have not gotten anywhere and I am at a loss as to what to try next. I do appreciate your assistance.

    Moderator James Huff

    (@macmanx)

    11 years, 6 months ago

    Did you check the permissions as mentioned above?

Viewing 5 replies - 1 through 5 (of 5 total)

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