403 Error without checkbox in learning mode

  • Resolved efquintana

    (@efquintana)


    6 years, 4 months ago

    Hi

    I am trying to install a cookie plugin on my website. When I save the configuration with the Analytics script it returns a 403 Forbidden error.

    I did not see a relationship with Wordfence, but today I tried to configure the same plugin on another website where Wordfence is still in learning mode and I could do it.

    The same error was shown again but with a checkbox to indicate that it was a secure request. After checking it, the configuration was saved correctly and the plugin is already working.

    I went back to the first website, put Wordfence in learning mode and cleaned cache, but error 403 still appears without checkbox.

    How do I tell Wordfence that this request is safe and finish configuring my plugin? How can I modify it or configure another plugin in the future, with the protection mode already activated?

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • wfdave

    (@wfdave)

    6 years, 4 months ago

    Hi @efquintana,

    Can you go into Wordfence -> Tools -> Live Traffic, and find where you are being blocked? When you expand the row, Wordfence states in detail why it blocked the connection.

    Tell me what it says, and I’ll guide you through on how to whitelist this connection.

    Dave

    Thread Starter efquintana

    (@efquintana)

    6 years, 4 months ago

    Hi

    Thank you very much for answering so quickly.

    The rows that refer to the url where I configure that code are only attempts that resulted in success (answer 200) but not those that generated error 403 (there isn’t such error generated by my user in the list).

    Thread Starter efquintana

    (@efquintana)

    6 years, 3 months ago

    Finally, my hosting support solved it. It was a problem with ModSecurity

Viewing 3 replies - 1 through 3 (of 3 total)

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