403 error when trying to save changes

  • Resolved Jalopy

    (@jalopy)


    10 years, 1 month ago

    I get this 403 error (Aceess is forbidden to the requested page)every time I try to change a mega menu setting.

    If I remove the pages from the database it works! I have asked the host to check the security settings but still cant use the plugin when I restore my pages in the database, wpap_posts table, how can a db entry for a page affect the plugin. If I can’t resolve this i will have to remove the plugin

    https://wordpress.org/plugins/megamenu/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Jalopy

    (@jalopy)

    10 years, 1 month ago

    If I could get this problem resolved, the plugin is very good and professional.

    I have tried changing htaccess file and checked the cpanel suhosin. These had no effect.

    PLEASE could anyone suggest what the problem is – we have put several days of work into creating the menus and trying to track down this bug.

    Plugin Author megamenu

    (@megamenu)

    10 years, 1 month ago

    Hi Jalopy,

    For the 403 error you will need to get in touch with your host and ask them to look through the error logs and find out what is causing it.

    I suspect they have mod_security setup and one of the rules is being triggered when the menu is saved. The only way to find this out is to look through the server error logs, once the problem has been found, you can (at least on my host – SiteGround) add a line to .htaccess to disable that particular mod_security rule.

    I’m afraid there’s no way to stop it from happening on this end, it is a server configuration issue so your host will need to help you resolve it.

    Regards,
    Tom

    Thread Starter Jalopy

    (@jalopy)

    10 years, 1 month ago

    Tom

    many thanks, the hosting company eventually put error logging on and identified what was causing it but just say it is fixed and haven’t told me exactly what the issue or fix is! Needless to say without your response I would have given up on them as they had tried many options without success.

    Your plugin is now working really well and I will leave you very good feedback.

    Jalo Py

Viewing 3 replies - 1 through 3 (of 3 total)

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