3D Secure not accepted or validation failed

  • Resolved tiberiuz3401

    (@tiberiuz3401)


    4 years, 9 months ago

    One client told me that ‘Your payment method could not be processed at this time. Reason: 3D Secure not accepted or validation failed.’.
    I think this may be because of ‘Liability Not Shifted’ (is set to ‘Reject Transaction’) or ‘Card Ineligible for 3DS’ (is set to ‘No Action (Braintree will handle)’).
    I would like find the source of the failure, but I don’t know where to put log instructions.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 years, 9 months ago

    Hi @tiberiuz3401,

    That error message will appear when the you have the Credit Card Gateway 3DS setting Liability not shifted or Card ineligible for 3DS set to the option reject.

    Kind Regards,

    Thread Starter tiberiuz3401

    (@tiberiuz3401)

    4 years, 9 months ago

    Then it means that if I select any other option (like ‘braintree will handle’) the payment won’t be rejected anymore?

    Plugin Author Clayton R

    (@mrclayton)

    4 years, 9 months ago

    @tiberiuz3401 Yes that’s correct.

    Some merchants don’t want to process a payment if liability isn’t shifted so that’s why we offer that option.

Viewing 3 replies - 1 through 3 (of 3 total)

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