3D Secure Authorization

  • Resolved niallolaoghaire

    (@niallolaoghaire)


    6 years, 7 months ago

    Hi there,
    Certain customers are getting an error message “Amount must match 3D Secure Authorization amount” when paying for a product. I’m using the latest version of WP 5.2.2 & version 1.9.3 of your plugin,
    Thanks for your help in advance,
    Niall

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 7 months ago

    Hi,

    Certain customers are getting an error message “Amount must match 3D Secure Authorization amount” when paying for a product.

    Do you know what country those customers receiving the error message come from?

    Thank you

    • This reply was modified 6 years, 7 months ago by mbrsolution.
    Thread Starter niallolaoghaire

    (@niallolaoghaire)

    6 years, 7 months ago

    The Republic of Ireland – both the site & the client. I can send more details of the order if you wish,
    Thx again,
    Niall

    Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 7 months ago

    Hi, are you by any chance running a cache plugin in your site?

    Regards

    Thread Starter niallolaoghaire

    (@niallolaoghaire)

    6 years, 7 months ago

    I have the AutoOptimize plugin & Redis through Cloudways

    Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 7 months ago

    Those plugins might be causing this issue. Have you excluded the shopping cart pages from getting cached?

    Regards

    Thread Starter niallolaoghaire

    (@niallolaoghaire)

    6 years, 7 months ago

    thanks – I’ll give that a go.

Viewing 6 replies - 1 through 6 (of 6 total)

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