3.3 Order Screen Changes (Bad)

Hello I guess I am late to the game. I have been using woocommerce for years and support this team and have spend several hundreds of dollars on themes plugins from woo. I even used to own many woothemes back in the day.

Now who approved all of the 3.3 Order screen changes? Removing actions, replacing status icons with huge bulky rectangles? This 3.3 order screen revamp looks to be horrible done and I wish they would allow us an option to use the 3.2 order screen. When I read through the comments of why they made the changes I only see one young dev “Mike Jolley – Woo Employee” commenting in a condescending tone while talking up the changes while other customers are saying these changes are horrible.

“Mike Jolley:

As for the icons:

> how long will it take to learn a few colours?

That learning curve shouldn’t be there. Plus those icons are only used in one place in the entire UI. Text is clearer, and as WC thinks about adding new statuses, possibly even separate payment/fulfilment statues, text makes more sense.”

This is probably the worst update change I have seen in 5+ years using woocommerce. Its like you you guys went back to 1995.

Does anyone know if its possible to use the 3.2 order screen with new wordpress versions? It was so much better especially running a shop that gets 10-20 orders a day these new changes not only interrupt workflow increasing order fulfillment time but add nothing new.

3.3 removed Actions Menu, Order Status icons, Order Notes, Removal of Customer information from order screen, Removed order date from order screen. Really guys? Are we running a functional woo commerce shop or an email client from 1995?

This has nothing to do with design but removal of user function. Thus increasing workflow time. To quote another user.

“bighippo999

I know I’m late to the party, but only just installed the update and now found this topic.
This can be (is for us) a pretty big change to workflow, reading through the comments I don’t think we’re alone. So let me detail some specifics:
Moving the Status column and changing it from icons. A cosmetic change, but the new way takes up more space. The icons were uniform and great for a quick glance once you know what they are, I can appreciate it being moved to text tells unfamiliar users the status. It may have been better if they retained the column position of first.
The Date column, imo this needs switching back to a date. Seeing ’30 Mins Ago’ means nothing. How does anyone know if that is fresh data or yesterdays data (i.e page needs refreshing). At least seeing the dates was a good indicator your looking at yesterday and should refresh.
We use (had to add back) the purchased items column, to quickly check which items have been bought. Then anything customised requires an email to the customer. This was a quick copy and paste, now it’s opening the preview window on each order to get the email address. While it’s not the end of the world it does impact us. I also agree with the comment above that it was handy when searching for orders. No customers do not always supply the order number when contacting. In fact there have been times where an email address has been mistyped and we fall back to searching postcode, but it was then very easy to spot hotmai.co.uk and no you can’t always go by the name if husband/wife/partner/whoever has ordered it. Believe me customers can be a nightmare and seeing as much detail as possible quickly saves a lot of searching. Being able to see the email at a glance certainly helped with DPA.
Similar with the Notes column, it was a quick scan down the orders to see if the customer has added notes and deal with it. Normally via email copy/paste. It’s certainly not something that we can be previewing every order looking for.
I do actually like the new preview window and I’m sure we’ll make use of it. The layout of columns will just take some getting used to but I would have preferred the changes to at least be more optional i.e put email in the screen options along with old/new status format.
Anyway there’s my feedback (late I know), hopefully someone will at least pickup the date column.”

Now the Reply from “Mike Jolley” to the above CUSTOMER in a usual condescending and passive aggressive tone. (I don’t think this guy should be dealing with customers)

“Mike Jolley: Your point about the dates becoming stale; if you leave the page open you’re still not going to see new orders as they come in until you refresh so I’m not sure why this is a problem.

We could consider bringing email back, but I’m curious why you just would not search first? If you’re scanning for orders there is no guarantee it’s on the currently viewed page.”

TLDR 3.3 ORDER SCREEN IS HORRIBLE!

UPDATE: Added some Mike Jolley quotes for reference.
UPDATE2: It looks like some of these changes may be just to push people into the order status plugin by woo. Removal of functions just so people have to purchase an additional plugin.

• This topic was modified 7 years, 4 months ago by webmaster1234.
• This topic was modified 7 years, 4 months ago by webmaster1234.
• This topic was modified 7 years, 4 months ago by webmaster1234.
• This topic was modified 7 years, 4 months ago by webmaster1234.
• This topic was modified 7 years, 4 months ago by webmaster1234.
• This topic was modified 7 years, 4 months ago by webmaster1234.