2fa authenticator error

  • Resolved macfrederick

    (@macfrederick)


    5 years, 10 months ago

    Hello!! Am unable to access my admin panel after putting the generated code for 2fa authenticator… I really don’t know what’s going. Please any assistance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • carmpocalypse

    (@carmpocalypse)

    5 years, 10 months ago

    @macfrederick

    When you receive the code in your email, do you double click the code to highlight it so you can copy it? If so, when you highlight it using that method, it highlights the code and a space after the code. So when you copy it and paste the code into the verification field, it also pastes that space (which will cause your code to fail when trying to log in). Just a FYI, if that’s how you are copying and pasting.

    • This reply was modified 5 years, 10 months ago by carmpocalypse.
    • This reply was modified 5 years, 10 months ago by carmpocalypse.
    carmpocalypse

    (@carmpocalypse)

    5 years, 10 months ago

    ^In my previous post, that’s in regards to the email codes. If it’s TOTP or U2F, then not sure why it wouldn’t work.

    Plugin Author Kaspars

    (@kasparsd)

    5 years, 10 months ago

    @macfrederick TOTP requires the server time to be correct. Could you please verify that?

Viewing 3 replies - 1 through 3 (of 3 total)

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