2 numbers generated on same time/orderid

  • saens

    (@saens)


    6 years, 7 months ago

    Hi,
    A few days ago I noticed an invoice number being skipped (18) in my woocommerce orderlist.
    In the db i see the order number twice. Any idea what could have happened here? The actual invoice number linked to the order is 19, so it shows 17 19 20 in woocommerce.

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    • This topic was modified 6 years, 7 months ago by saens.
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  • Plugin Contributor Ewout

    (@pomegranate)

    6 years, 7 months ago

    Hi! This can happen due to an issue within WooCommerce itself, which is when orders get double confirmed. We have seen this in the past this where this was specifically an issue with PayPal in WooCommerce set to both IPN and PDT and because these are processes that do the same thing, they would be executed in parallel – one not being able to tell whether the other had already started (this is called a ‘race condition’). In such a case you would also see duplicate log entries in the “Order Notes” sidebar of the order, stock would be reduced twice and emails would also be sent out twice. You could install the WP Mail Logging plugin to find out if this is indeed the case here.

    Let us know what you find!

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