2 Forms. 1 Works. Other Doesn’t?

  • YinYang5675

    (@yinyang5675)


    7 years, 7 months ago

    As you can see, I have two Contact 7 forms this page. They are different forms with different IDs and names. The form field names are unique as well.

    However, if I fill out and submit the bottom form, I receive the email without a problem.

    But if I fill out and submit the top form, while I get the ajax confirmation, I never receive the email.

    There is nothing in my spam folder.

    Help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    7 years, 7 months ago

    Try switching to the default theme (Twenty Seventeen) and deactivating all other plugins.

    Thread Starter YinYang5675

    (@yinyang5675)

    7 years, 7 months ago

    I’m sorry, but I don’t understand how that would help. Again, one form work. One does not. If there’s a conflict with the theme or an active plugin, wouldn’t both not work?

    Neil Murray

    (@buzztone)

    7 years, 7 months ago

    Switching to a default theme and deactivating all other plugins is a technique commonly used in WordPress to find what is actually causing a particular problem.

    Switch temporarily (nothing will be lost when you switch back) to a WP default theme & disable all plugins other than Contact Form 7 to see if the problem goes away.

    If it does you can switch back to your theme & re-activate each plugin one by one to see when the problem occurs.

    If there’s a conflict with the theme or an active plugin, wouldn’t both not work?

    Not necessarily.

    But if I fill out and submit the top form, while I get the ajax confirmation, I never receive the email.

    See If You Have Email Problems – most people that work carefully through this list of email sending issues are able to solve their particular problems. It’s likely that your email is being rejected as spam elsewhere.

Viewing 3 replies - 1 through 3 (of 3 total)

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