• Resolved squibs

    (@squibs)


    All my accounts appear to be synced correctly, but no products have synced after many days. Using the connection-test-admin-page, when I manually synch all products I get “0 products successfully submitted to Google.” – any ideas what might be wrong?

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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi @squibs!

    Thank you for reaching out. I understand that your Google accounts appear to be connected correctly, but your products are not syncing and the manual sync reports “0 products successfully submitted to Google.”

    To start troubleshooting, please go to WordPress Dashboard → Marketing → Google for WooCommerce → Product Feed and check whether any errors or warnings are displayed there. If you see any errors, please share a screenshot so we can take a closer look. You can use the following tool to share a screenshot:https://snipboard.io

    Next, please check one of the products that you expect to sync:

    Products → All Products → Edit Product

    In the right-hand sidebar, look for the Channel Visibility settings and make sure the product is set to Sync and show product to Google.

    I’d also like to gather some additional information about your site so we can investigate further:

    • System Status Report (available under WooCommerce → Status)
    • Fatal error logs (if any) under WooCommerce → Status → Logs

    Please upload the System Status Report to either:

    Then share the link with us.

    Once we have this information, we’ll be able to investigate further and assist you with the product sync issue.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    Hi squibs,

    I’m going to mark this as resolved, as we haven’t heard back from you in a while. Please open a new thread if you need further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)

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