No tracking Ecommerce in GA??

  • Resolved jerbnl

    (@jerbnl)


    8 years, 3 months ago

    Hi Support,

    I installed the plugin 5 days ago, but there is still no tracking information displayed in our GA.

    We followed a tutorial/blog and they said that we have to add this code before the </head> closing tag;
    ga(‘require’,’ec’,’ec.js’);

    Is this right?
    https://snag.gy/s381Rm.jpg

    With best regards,

    Jerry

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Conversios

    (@tatvic)

    8 years, 3 months ago

    Hi,

    Thank you for contacting us!

    We did a quick look of your store & found that you are using custom theme on your store & as we have mentioned in the description of our plugin that the free version of our plugin is not fully compatible with the child/custom theme.

    Additionally, share the view level access of your analytics account at analytics2(at)tatvic(dot)com so we can verify the same for you.

    Hope this helps!

    Thanks & Regards!

    Thread Starter jerbnl

    (@jerbnl)

    8 years, 3 months ago

    Hi Tatvic,

    Thanks for your reply!

    We have added you in our GA account.
    Could you tell us what you mean with ‘we can verify the same for you’?

    Thanks you in advance!

    With best regards,

    Jerry

    Plugin Author Conversios

    (@tatvic)

    8 years, 2 months ago

    Hi Jerry,

    Thank you for sharing access!

    We did a quick look of your analytics account & found that in your store users are automatically & immediately redirected to the custom page “https://hardfestival.nl/merchandise-bedankt&#8221; after landing on the standard Thank you page before GA script has had a chance to send the data in your GA account.

    Our plugin will not send the data with this scenario.

    Hope this helps!

    Thanks & Regards,

    Thread Starter jerbnl

    (@jerbnl)

    8 years, 2 months ago

    Hi Tatvic,

    Yes! We have a custom thank you page.
    So it don’t work with a custom thank you page? We have to set it to default?

    Is there a option to connect GA ecommerce with a custom thank you page? Maybe insert a code somewhere?

    With best Regards,

    Jerry de Brabander

    Plugin Author Conversios

    (@tatvic)

    8 years, 2 months ago

    Hi Jerry,

    Currently, we don’t have any solution of that. The only way is to revert back to the standard thank you page.

    Thanks & Regards,!

    charchar

    (@charlenechin91)

    8 years, 2 months ago

    Thanks for this info!

    • This reply was modified 8 years, 2 months ago by charchar.
    Plugin Author Conversios

    (@tatvic)

    8 years, 2 months ago

    Regards,

    • This reply was modified 8 years, 2 months ago by Conversios.
Viewing 7 replies - 1 through 7 (of 7 total)

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